DiBello Towing
DiBello Towing
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    • About us
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  • Consumer Protection

Consumer Protection

Know your rights!

  • You have the right to decide who can tow your vehicle and to what location.
  •  Tow truck drivers must obtain your consent BEFORE they tow your vehicle. 
  •  You must be provided with an invoice BEFORE requesting payment, and a receipt upon payment.
  • Rates cannot exceed the maximum rates published with the Ministry of Transportation. Prices can be lower than the maximum rate based on the services needed.
  •  Multiple payment methods must be accepted (cash, cheque, credit card, debit).

  • During business hours or a pre-arranged time, you can access your vehicle to get your personal items.
  •  Towed vehicles must be transported via the most direct route.

  • Every tow truck operator and vehicle storage operator (company owner) must have a certificate to offer services in the province of Ontario.
  •  Tow operators must ensure every driver employed complies with TSSEA regulations and the Highway Traffic Act and its regulations.

  • Referrals to a business, facility or person can only be given if requested.
  • for more information visit-  Towing and Storage Safety and Enforcement Act, 2021, S.O. 2021, c. 26, Sched. 3 (ontario.ca) 

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