Consumer Protection
Know your rights!
- You have the right to decide who can tow your vehicle and to what location.
- Tow truck drivers must obtain your consent BEFORE they tow your vehicle.
- You must be provided with an invoice BEFORE requesting payment, and a receipt upon payment.
- Rates cannot exceed the maximum rates published with the Ministry of Transportation. Prices can be lower than the maximum rate based on the services needed.
- Multiple payment methods must be accepted (cash, cheque, credit card, debit).
- During business hours or a pre-arranged time, you can access your vehicle to get your personal items.
- Towed vehicles must be transported via the most direct route.
- Every tow truck operator and vehicle storage operator (company owner) must have a certificate to offer services in the province of Ontario.
- Tow operators must ensure every driver employed complies with TSSEA regulations and the Highway Traffic Act and its regulations.
- Referrals to a business, facility or person can only be given if requested.
- for more information visit- Towing and Storage Safety and Enforcement Act, 2021, S.O. 2021, c. 26, Sched. 3 (ontario.ca)